Last updated: 27/04/2026
At Arcmaster Ltd, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your information in line with UK GDPR regulations.
1. Who We Are
Arcmaster Ltd is the data controller responsible for your personal data.
Company Name: Arcmaster Limited
Company Number: 07904992
VAT Number: 132918123
Address:
Unit C3, South Orbital Trading Park
Hedon Road
Hull, East Yorkshire
HU9 1NJ
Phone: 01482 222799
Email: sales@arcmaster.uk.com
2. What Data We Collect
We may collect and process the following personal data:
- Name
- Email address
- Phone number
- Billing and delivery address
- Company name (where applicable)
- Order and transaction details
- Website usage data (via cookies and analytics)
3. How We Use Your Data
We use your personal data to:
- Process and deliver your orders
- Communicate with you regarding your order
- Provide customer support
- Improve our website and services
- Comply with legal and financial obligations
4. Lawful Basis for Processing
We process your data under the following lawful bases:
- Contract: To fulfil orders and provide services
- Legal obligation: For accounting and tax purposes
- Legitimate interests: To improve our website and services
- Consent: Where you have given permission (e.g. marketing)
5. Sharing Your Data
We only share your data where necessary, including with:
- Payment providers (e.g. Stripe, PayPal)
- Delivery and courier services
- Website hosting and IT providers
- Analytics providers (e.g. Google Analytics)
We do not sell your personal data to third parties.
6. Data Security
We take appropriate technical and organisational measures to protect your data, including secure servers and encrypted connections (SSL).
7. How Long We Keep Your Data
We retain your data only as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.
8. Your Rights
You have the following rights under UK GDPR:
- The right to access your data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
To exercise any of these rights, please contact us using the details above.
9. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic.
For full details, please see our Cookie Policy.
10. Third-Party Services
Our website may include third-party services such as embedded videos, maps or analytics tools. These providers may collect data in accordance with their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.