Returns & Refunds
At Arcmaster, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns Policy
You may return most items within 14 days of receiving your order, subject to the conditions below.
- Items must be unused and in their original packaging
- Items must be in a resaleable condition
- Proof of purchase must be provided
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Some items are non-returnable unless faulty, including:
- Custom or special-order products
- Personalised items
- Items that have been used or installed
Faulty or Damaged Goods
If your order arrives damaged or faulty, please contact us within 3 days of delivery.
We will arrange a replacement, repair or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will process your refund.
- Refunds will be issued to the original payment method
- Please allow a few working days for the refund to appear
Return Costs
Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer.
How to Return an Item
To arrange a return, please contact our team with your order details.
Call us: 01482 222799
Email: sales@arcmaster.uk.com
We will provide instructions on how to return your item.